These Retailer Terms govern the subscription between your business (“you”, “the Shop”) and TWIST DIGITAL (PRIVATE) LIMITED (“we”, “us”), a company registered in Sri Lanka, for the use of StyleFrame AI in your shop.
If you are a shopper rather than a shop, the document you want is the Terms of Service. This one is a commercial agreement.
What the subscription includes#
A hosted virtual try-on that your customers reach by scanning a QR sticker on your hangtags, a catalogue of your products behind it, and a dashboard showing how the try-on performed in your shop.
What each package includes is set out on our pricing page and summarised below. We may improve or change features; we will not materially reduce what your current package includes during a period you have already paid for.
Packages and generation limits#
Each monthly package provides an estimated generation allowance backed by a capped credit allocation.
| Package | Estimated generations per month | Monthly fee |
|---|---|---|
| Standard | Up to 1,000 | 24,900 LKR |
| Pro | Up to 1,250 | 29,900 LKR |
| Premium | Up to 1,500 | 34,900 LKR |
Generation allowances are estimates and may vary with the prevailing USD exchange rate.
| Feature | Standard | Pro | Premium |
|---|---|---|---|
| Credit usage | Included | Included | Included |
| Try-ons (total) | Included | Included | Included |
| Barcode failures | Included | Included | Included |
| Daily cap hits | Included | Included | Included |
| Branch support | 1 branch | Up to 5 | Unlimited |
| Peak hours by day heatmap | Not included | Included | Included |
| Weekly and monthly comparison | Not included | Included | Included |
| Exportable reports (CSV/PDF) | Not included | Included | Included |
| Trending garments | Not included | Not included | Included |
| Trending combinations | Not included | Not included | Included |
There is also a daily cap
Alongside the monthly package allocation, each shop has a limit on how many generations it can run in a single day, measured against the shop’s local time zone. Daily cap hits are included in the reporting available with every package.
Fees and billing#
Monthly package fees are published in Sri Lankan rupees and billed monthly.
The package that applies to your shop, and when billing begins, are confirmed with you before the service starts.
Term, renewal and changing package#
- A package subscription runs monthly and renews monthly unless cancelled.
- Any package change and its effective date are confirmed with you before the change applies.
If a payment fails#
You get seven days’ grace. We will remind you on the first, third and sixth day.
If the invoice is still unpaid after the grace period, try-on generation pauses and your dashboard becomes read-only. Your catalogue is retained throughout: we do not delete a shop’s work over a failed payment. Everything resumes once the account is settled.
Cancelling, and what happens to your data#
You may cancel at any time. The subscription runs to the end of the period you have already paid for, then pauses.
After that, your data is kept for 60 days and we offer you an export of your catalogue and statistics. At the end of the 60 days it is removed. QR stickers already on your stock will stop resolving to a working try-on once the subscription ends.
What we need from you#
- Keep your account credentials secure, and tell us promptly if you think they have been compromised. One account is issued per shop.
- Keep your catalogue accurate: correct barcodes, correct product details, and product photography that actually represents the garment.
- Display the QR stickers as supplied, on the garments they belong to.
- Do not resell, sublicense or white-label the Service, or use it to build a competing product.
- Do not use the Service for anything unlawful, or in a way that puts your customers’ data at risk.
Your catalogue, and the rights in it#
You keep ownership of everything you upload. You grant us the licence we need to host it, process it and display it to shoppers in your shop’s try-on, for as long as your subscription is live.
You confirm that you own, or are licensed to use, every product image, description and trademark you upload, and that displaying them through the Service infringes nobody’s rights. You are responsible for that content, and you agree to cover us against a third-party claim that it infringes their rights.
We screen uploaded product images automatically for quality and suitability, and may decline to publish one. That check is a safeguard for the try-on result, not an assurance that your content is lawful.
Data protection: who is responsible for what#
This clause matters more than its length suggests, because it decides who answers a customer’s question about their photo.
| Data | Your role | Our role |
|---|---|---|
| A shopper’s photo and the generated try-on | None: you never receive it and cannot access it | Controller. We decide how it is processed and we delete it within the hour. |
| Your catalogue and your account | Controller | Processor, acting on your instructions |
| Your shop’s dashboard statistics | Controller of the results shown to you | Processor. The underlying counts are anonymous and cannot be traced to a shopper. |
Where we act as your processor we will: act only on your documented instructions; keep the data confidential; apply appropriate security; engage sub-processors only as listed in our Privacy Policy and tell you before that list changes; help you respond to a data-subject request; notify you without undue delay if we become aware of a breach affecting your data; and delete or return the data at the end of the subscription as described above. A full data-processing agreement is available on request.
What you must do in your shop
Because the shopper is standing in your premises, you are the one who has to make the notice available there. You agree to make our Privacy Policy accessible to shoppers at the point they scan (the QR sticker artwork and onboarding materials we supply are designed to do this), and not to tell shoppers anything about how their photo is handled that contradicts it.
Support and availability#
We do not offer a contractual uptime guarantee or service credits. The Service depends on third-party AI providers, and we will not promise you an availability figure we cannot control.
Suspension#
We may suspend the Service, in whole or in part, where an invoice is overdue beyond the grace period, where these Terms are being broken, where there is a security risk to the Service or to shoppers, or where we are required to by law. Except in an emergency we will tell you first and give you a chance to put it right.
Intellectual property#
The Service and everything in it other than your own content belongs to TWIST DIGITAL (PRIVATE) LIMITED. You get a non-exclusive, non-transferable right to use it in your own shop for the duration of the subscription, and nothing more. You may use our name and logo to tell customers you offer StyleFrame AI; anything beyond that needs our written agreement.
Confidentiality#
Each of us may learn things about the other that are not public: pricing, roadmap, sales figures, technical detail. Each of us agrees to keep those confidential, to use them only for this agreement, and to protect them as carefully as our own. This does not cover information that is already public, that you already had, or that we are legally required to disclose.
Liability#
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.
Subject to that, neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Our total liability under this agreement in any twelve-month period is limited to the fees you paid us in that period.
How long we keep your shop’s data#
| What | How long we keep it | Then |
|---|---|---|
| Your shop account: name, email address, and a one-way hash of your password | For as long as the account is active | Removed 60 days after the subscription ends |
| Invitation and password-reset links | Only the SHA-256 digest is stored, and only until the link is used or expires | Deleted automatically |
| Failed sign-in records used for lockout | One row per account, reset when the lockout window passes | Overwritten in place |
| Security and support audit records: who did what, and when | For as long as the account is active | Removed with the account |
| Registered counter or staff devices | Until you remove the device | Deleted on request |
| Your catalogue: product details and photography you upload | For as long as the subscription is live | An export is offered, then removed 60 days after the subscription ends |
| Your shop’s dashboard statistics | 180 days | Deleted automatically |
Our Privacy Policy sets out the full picture, including your rights over this data.
Changes to these Terms#
We may update these Terms. For a change that materially affects you we will give at least 30 days’ notice by email to your account address, and you may cancel before it takes effect if you do not accept it. The version and dates at the top of this page tell you what you are reading.
Governing law and disputes#
This agreement is governed by the law of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction. Please raise anything with us directly first.
Contact#
TWIST DIGITAL (PRIVATE) LIMITED, No. 237/4, Polhengoda Road, Colombo 05, Sri Lanka. Registered in Sri Lanka, company number P V 00310542.
Commercial and account questions: info@styleframe.fit.
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